高标准 in outsourced service depend on matching the right talent with the right development and service mindset. By looking after our own people to ensure they love working at 国际空间站 – rather than outsourcing to non-国际空间站 teams – we can better manage risk, increase operational efficiency and transparency, and control the service quality in a workplace.

We believe people never stop learning. And we know that upskilled employees – whether they become more specialised or broaden their skillset – enjoy their work more and stay longer. Which is why we constantly invest in our people’s development. At every level of our organisation, our employees are given the care and attention they need to thrive in our culture – so they can make a big impact at yours.

By offering variety in skills-building and career development, our people become more flexible across teams. 例如, through upskilling people we can offer more support during peak hours in the workplace restaurant by having a receptionist serve as a host during lunch. Or we can have a cleaner who has been trained in maintenance skills help out with basic workplace repairs. This is why customers often feel that 国际空间站 brings a “holistic” or “360-degree” approach to the workplace.

通过发展, our people gain the knowledge and skills they need to bring knowledge back into our global community – and back to our customers. 不管这个问题, chances are we’ve encountered it somewhere in the world and we’ve incorporated the solution into our learning and development programmes as well as our standard operating procedures.